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Q. HOW DO I CONTACT VINTAGE KNITS WOOL SHOPPE?
Vintage Knits Wool Shoppe, LLC can be contacted via e-mail at, vintageknits.net. Our shoppe is staffed Monday through Saturday 9:00 a.m. to 6:00 p.m., pacific standard time. We promptly respond to all inquiries.
Q. HOW DO I PLACE AN ORDER?
Q. ARE YOUR PRODUCTS ALWAYS IN STOCK?
Our secure, on-line catalogue has inventory control measures in place. If an item is not in stock, you will not be able to check out. If an item is out of stock, and you want to know when it will be back in stock, e-mail us.
Q. ARE ALL OF YOUR PRODUCTS SHOWN ONLINE?
No, not all of our products are shown online. We are in the process of adding our entire inventory to our online shoppe. This is a very labor intensive project, but, we are working as fast as we can to add all products to our web site.
Q. DOES THE YARN AND PRODUCT PICTURES SHOWN ON YOUR WEBSITE MATCH THE EXACT YARN AND PRODUCT COLOR?
Not always. While we endeavor to take high quality pictures, photograph colors can differ based on lighting conditions, etc. Additionally, especially when ordering hand dyed yarns, remember that this process is not a science. There are acceptable variances in colors from one lot to another. So, one lot of a particular color can differ from the next lot that a manufacturer provides us.
Any pictures on our site are for customer convenience and reference only. Due to the differences in each monitor’s calibration and display, the actual color of the product ordered may differ from the monitor display of the product’s color. All monitors display colors differently. We will not accept liability for any differences in the monitor display of a product’s color, and the actual color of the product purchased.
Q. DO YOU HAVE A PRINTED CATALOGUE?
No. We do not have a mail order catalogue. We are adding all of our yarns, patterns and products to our online shoppe. If there is anything in particular that you are interested in, please contact us and we will do our best to help you.
Q. HOW DO I PAY FOR MY ORDER?
All orders must be paid for by credit or US debit cards. Unfortunately, we do not accept payment by check or postal order, and you cannot pay in installments. We accept Visa and MasterCard.
Q. WHAT CURRENCY ARE THE PRICES SHOWN IN?
Q. WILL THE PRICE OF YOUR PRODUCTS EVER CHANGE?
All prices are shown in USD (United States Dollar). All goods are sold subject to availability. Both price and availability information is subject to change without notice, hence any subsequent purchases of the same product cannot be guaranteed at the same price. While we take the utmost care to ensure the product descriptions, pictures, information and prices are accurate we do not accept liability for any inaccuracies, errors or omissions. Despite our best efforts, a small number of items displayed on our site may be mispriced.
Q. WHAT ARE THE SHIPPING CHARGES?
Orders are shipped from Washington State. All orders shipped to Washington State addresses will incur any applicable sales taxes. Shipping and handling charges are based on order weight. Our online catalogue is designed to automatically calculate the weight of your order. It then displays air or surface shipping and handling rates to your zip code via USPS or UPS, according to your preference. To view shipping charges, simply add an item to the shopping cart, select checkout, then select estimate shipping charges. Unlike other online merchants, we do not base shipping charges on the amount of your purchase. This way, you do not pay more for shipping one skein of cashmere or other higher priced yarn than you would for one skein of cotton or other inexpensive yarn.
Q. WHEN WILL MY CREDIT CARD BE CHARGED?
Our online catalogue has inventory controls in place. You will not be able to checkout if an item is not in stock. Your credit card is charged immediately upon placing the order and our company receiving notice of payment
Q. WHEN WILL MY ORDER BE SHIPPED?
Once payment has been verified, your ordered will be packed and shipped immediately. All orders are generally shipped within 24-48 hours of payment.
Q. WHAT IS YOUR RETURN POLICY?
- All sales are final.
A request for a Return Authorization *MUST* be submitted to us before any products are returned. We can not accept returns that do not clearly display the Authorized Return Number we assign.
Returns will only be accepted in instances where Vintage Knits Wool Shoppe, LLC sends you the incorrect item, or if you receive merchandise that has been damaged in transit. Please examine all shipments immediately upon receipt. If you receive items that are damaged in transit, or if you receive the incorrect item, you must notify Vintage Knits Wool Shoppe, LLC within 48 hours of receipt. In instances of damaged merchandise, all packaging material must be retained so it can be inspected by the carrier. Without the packaging material, there is no evidence that the package was damaged in transit, and the carrier insurance will not cover the package.
At Vintage Knits Wool Shoppe, LLC we are very careful in filling our orders. But, if you receive the incorrect item, notify us within 48 hours of receipt. If we make a mistake, we will provide you with a return authorization number, and postage for the return of the incorrect merchandise that you received. All product returned must be unused, unopened, yarn labels intact, and in a resaleable condition. Once the merchandise is returned, we will ship you the correct items that you ordered. You will not incur any additional shipping charges. Any goods supplied in error by Vintage Knits Wool Shoppe, LLC will be replaced at our cost.
If there is a claim of a shortage (missing item) in your order, notify us within 48 hours of receipt. If there is a shortage in your order, the missing item will be shipped to you at no costs.
Vintage Knits Wool Shoppe, LLC cannot be held responsible for missing goods if an incorrect delivery address was provided by you at the time of your order. To insure that your package is delivered safely, please check your postal address details very carefully before you confirm your order.
VINTAGE KNITS WOOL SHOPPE, LLC WILLNOT ACCEPT
- ANY RETURNED MERCHANDISE WITHOUT PRIOR AUTHORIZATION.
Q. WHAT IS YOUR PRIVACY POLICY?
- Vintage Knits Wool Shoppe LLC
Statement of Privacy
Vintage Knits Wool Shoppe LLC is committed to protecting your privacy. This Statement of Privacy applies to the Vintage Knits Wool Shoppe LLC Web site and governs data collection and usage at all Vintage Knits Wool Shoppe LLC sites and services; it does not apply to other online or offline sites, products or services. Please read the Vintage Knits Wool Shoppe LLC Statement of Privacy. Vintage Knits Wool Shoppe LLC is a general audience web site, intended for users of all ages. Personal information of all users is collected, used and disclosed as described in this Statement of Privacy.
Collection of your Personal Information
As an E-commerce Web site, Vintage Knits Wool Shoppe LLC collects personal information, such as your e-mail address, name, home or work address or telephone number. Information collected by Vintage Knits Wool Shoppe LLC is used solely for the purpose of billing and shipping your online purchases. Vintage Knits Wool Shoppe LLC does not collect any information about your computer hardware and software.
Vintage Knits Wool Shoppe LLC encourages you to review the privacy statements of Web sites you choose to link to/from Vintage Knits Wool Shoppe LLC so that you can understand how those Web sites collect, use and share your information. We are not responsible for the privacy statements or other content on Web sites outside of the Vintage Knits Wool Shoppe LLC Web site.
Use of your Personal Information
Vintage Knits Wool Shoppe LLC and its operational service partners collect and use your personal information to process product orders and deliver the products requested. It is possible that Vintage Knits Wool Shoppe LLC may also use personal information to inform you of other products or services available from Vintage Knits Wool Shoppe LLC and its affiliates. Vintage Knits Wool Shoppe LLC may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.
Vintage Knits Wool Shoppe LLC does not sell, rent or lease its customer lists to third parties. Vintage Knits Wool Shoppe LLC may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your personal information (e-mail, name, address, telephone number) is not transferred to the third party.
We occasionally hire other companies to provide limited services on our behalf, such as handling the processing and delivery of mailings, providing customer support, processing transactions, or performing statistical analysis of our services. We will only provide those companies the personal information they need to deliver the service. They are required to maintain the confidentiality of your information and are prohibited from using that information for any other purpose.
Vintage Knits Wool Shoppe LLC does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent. Vintage Knits Wool Shoppe LLC may access and/or disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Vintage Knits Wool Shoppe LLC or the site; (b) protect and defend the rights or property of Vintage Knits Wool Shoppe LLC, including its Web site; or (c) act under exigent circumstances to protect the personal safety of users of Vintage Knits Wool Shoppe LLC or the public.
Personal information collected on this site may be stored and processed in the United States or any other country in which Vintage Knits Wool Shoppe LLC or its affiliates, subsidiaries or agents maintain facilities, and by using this site, you consent to any such transfer of information outside of your country. Vintage Knits Wool Shoppe LLC abides by the safe harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of data from the European Union.
Control your Personal Information
Vintage Knits Wool Shoppe LLC offers its customers choices for the collection, use and sharing of personal information. You may go notify us of your preferences by emailing admin@vintageknits.net. Please be sure to provide complete account information so we can identify you in our records.
You may also stop the delivery of future promotional e-mail from Vintage Knits Wool Shoppe LLC by responding directly to any email you receive with a request to remove you from the mailing list, or clicking the unsubscribe link at the end of the email.
Security of your Personal Information
Vintage Knits Wool Shoppe LLC is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. For example, we store the personal information you provide on computer systems with limited access that are located in controlled facilities. When we transmit highly confidential information (such as a credit card number) over the Internet, we use a secure payment gateway so your information is protected.
Changes to this Statement
Vintage Knits Wool Shoppe LLC will occasionally update this Statement of Privacy to reflect company and customer feedback. If there are material changes to this Statement or in how Vintage Knits Wool Shoppe LLC will use your personal information, Vintage Knits Wool Shoppe LLC will prominently post such changes prior to implementing the change. Vintage Knits Wool Shoppe LLC encourages you to periodically review this Statement to be informed of how Vintage Knits Wool Shoppe LLC is protecting your information.
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